🛡️ Support

My game progress was lost after reinstalling Sign in with Apple or Google before reinstalling — your progress is saved to the cloud and will be restored automatically after login.

I can't find a match / matchmaking is stuck Check your internet connection and try again. If the issue persists, restart the app. Our system automatically pairs you with a bot opponent if no human player is found within 30 seconds.

The game disconnected during a match A reconnection system is built into the game — return to the app and you should rejoin your session automatically. If the session ended, the result was determined by the state of the game at the time of disconnect.

Ads are not loading or showing incorrectly Make sure you have a stable internet connection. Ad availability depends on your region and ad providers. Try restarting the app.

How do I cancel my subscription? iOS: Settings → Your Name → Subscriptions → Battle of the Tribes → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Battle of the Tribes → Cancel.
Cancellation takes effect at the end of the current billing period.

I was charged but didn't receive subscription benefits Restart the app and make sure you are signed in with the same account used for the purchase. If the issue persists, contact us with your order ID from the App Store or Google Play.

How do I delete my account and data? You can request data deletion by emailing us at battleofthetribes.helias@gmail.com. We will process your request within 30 days.

The app crashes on launch Make sure your device OS is up to date. Try uninstalling and reinstalling the app. If the issue persists, please contact us with your device model and OS version.